Delivery and Returns

Delivery

We currently only ship to countries within the European Union

We mainly use La Poste for deliveries, but sometimes use private couriers when necessary.

Please note that our gift vouchers are always sent by email.

Although we have many items in stock, others are made to order. Please allow 5 to 15 days for your order to arrive. You will receive an email with a tracking code as soon as your order is shipped.

Shipping costs are calculated at checkout and depend on weight, size, and delivery address. In France, we charge €10 for small orders, €20 for medium orders, and €30 for large orders. For orders within the European Union, shipping costs are calculated by country, as shown below.

For more information about our delivery policy, please see here . You will also find more information in our FAQ .

Returns

In accordance with French regulations on distance selling, you have 14 days from receipt of your order to request a refund.

To exercise their right of withdrawal, the Customer must contact julie@secretgardenglass.fr to request a refund and include the order number and the Product(s) to be returned.

The Product(s) must be returned in new condition, in their original packaging and complete.

It is the Customer's responsibility to return the Products by registered mail with a declaration of the value of the package.

We will notify you upon receipt and inspection of your return and inform you of its approval. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and issue your refund.

The following does not cover gift vouchers or workshops the terms and conditions for these can be found here: Gift Vouchers and Workshops.